Troubleshoot

• What should I do if my device is network locked?

  A network-locked device may block eSIM from other carriers. Contact your current carrier to unlock the device, or use an unlocked phone for travel eSIMs.

• "Cellular Plans From This Carrier Cannot be Added" Error Message.

  This often means the device is locked to another carrier or the eSIM isn’t supported. Ensure the device is unlocked and eSIM-capable.

• "Unable to Complete Cellular Plan Change" error message.

  Try restarting the device, then add the eSIM again. If it persists, remove the eSIM profile and reinstall it, or contact support.

• Can't connect my e-SIM on Android.

  Confirm eSIM is supported, then go to Settings > Network & internet > SIMs and add the plan. Restart the device if the eSIM doesn’t activate.

• Can't connect my e-SIM on iOS/iPhone.

  Go to Settings > Cellular > Add Cellular Plan and scan your QR code. Ensure you’re connected to Wi‑Fi and that the plan hasn’t expired.

• "This code is no longer valid" error.

  The QR or activation code may have expired or already been used. Request a new code from your provider or the Airhub app.

• How do I set up my APN?

  APN is usually set automatically. If not, go to Cellular/Mobile data settings, select your eSIM, and enter the APN details provided by your plan.

• I have installed my e-SIM but my home SIM has stopped working.

  Check that the default line for calls and SMS is still your physical SIM. In Cellular settings, set the correct default for voice and data.

• I cannot scan my QR code.

  Ensure the QR code is clear and on screen; avoid glare. Use the device’s built-in camera or the eSIM installer in Settings. Try a different browser or device if needed.